Shipping & Returns

**Tracking is estimated and due to COVID 19 your orders may take longer to reach you. Thank you for your patience during this time.

Shipping

Processing time is 1 to 3 business days & orders are shipped out from out from Charlotte, NC . Due to the current global crisis, we are experiencing slight delays by 8-14 days.  Items may sell out and go on backorder, please subscribe to our email & if this happens you will be notified via email.

International shipping can take up to 15- 30 business days depending up the location. 

International Shipping
Currently we offer international shipping to Canada, Australia, New Zealand, United Kingdom, Germany, Switzerland, Sweden, France, Denmark, Japan, Israel, Austria and The Netherlands.

Tinsley Palmer Braids is not responsible for mail loss, theft or incorrect and/or insufficient mailing address entries.

Please note all orders are shipped from Charlotte, NC. Tinsley Palmer Braids is not responsible for customs/duty charges. Please double check with your local post office before ordering.

Returns Policy:

We gladly accept returns and exchanges please make sure to review our return and exchange policies below. Please note: we do not accept returns on items due to normal wear and tear. All returns are for store credit only. 

**COVID-19 Shipping update: we cannot be held responsible for carrier delays during the COVID-19 pandemic. Please use your tracking information to contact the shipping carrier if your items are taking an excessive amount of time to arrive. We do not accept returns or offer refunds due to shipping delays.

How to Start A Return:

  1. Contact us at Hello@tinsleypalmerbraids.com within 3 days of delivery with your order number, the first and last name the order was placed under, and an explanation of why you wish to return or exchange your item(s).
  2. We offer store credit in the form of an e-gift card if the item you wish to exchange is no longer in stock.
  3. Email must include a photo of the damaged or defective items.
  4. Ship items back within 7 days of delivery using the label we provide. 
  5. Please allow 7-15 business days after receiving your return to process

Return Address:

338 S. Sharon Amity Rd. #305

Charlotte, NC 28211

Damaged or defective items:

If you receive a damaged or defective item, please let us know and we will get you taken care of with a replacement. Email pics to hello@tinsleypalmerbraids.com. Include your name, order number and photos of the damage.

Important: Do not send your return back to us with a signature required. If you send your package with signature required your credit will not be processed.