FAQ's

Q: I just placed my order. How long will it take to ship?

A: Please allow 1-2 business days for standard processing after your order has been placed. During peak times, it may take 3-5 business days for standard processing. We're so excited for you to receive your order!

Q: I placed my order, but I forgot to add an item. Can you adjust my order?

A: To ensure the quickest possible processing times, we are unable to combine orders or make any adjustments, additions, or cancellations to orders after they have been submitted. Please make sure to review your order before submitting your purchase.

Q: How do I get color matched?

We'd love to see you gorgeous. Please send two photos to Hello@tinsleypalmerbraids.com for expert color matching.

To ensure the most accurate color matching. We need two selfies from you. 

Selfie 1- Find a window and give us your best selfie- You’ll need good natural light. To ensure the best color match do this during the day. Snap your pic close to the window without stepping in direct sunlight. 

Selfie 2-  Give us your best selfie in doors in a well lit area. We want to see your hair in all angles, try to show your full length of hair so our experts can take in account all the wonderful tones of your hair color. 

Now it’s time to send us your selfies! That wasn’t so hard. Our color-matching experts will begin to match you to your perfect shade. 

Q: How do I care for my braids?

To ensure your one of a kind Tinsley Palmer Braid piece lasts as a long as possible please follow our special care instructions.

Our handwoven braids come with a custom designed sealed storage bag specially designed for your piece. While not wearing your braid it should be stored away in our sealed bag.

Our luxury pieces never come undone or need to be rebraided. We recommend washing your piece every 4 months for regular maintenance. If you feel the need to wash before then, you can soak in water with a tiny amount of a sulfate free shampoo, then allow to air dry.

Our pieces are designed from the highest quality European fibers. Providing the most realistic feel on the market with least amount of sheen. To make your braid wider or messier, apply a small amount of a matte texture spray or styling product and pull apart.

 Q: Do you sell wholesale?

Yes! For wholesale inquiries please contact us directly @ Hello@tinsleypalmerbraids.com.

Q: Can I share your images?

All of the product images on our website (www.tinsleypalmer.com) and social media accounts (www.facebook.com/tinsleypalmerbraids  & www.instagram.com/tinsleypalmerbraids) are copyright protected images belonging solely to Tinsley Palmer, LLC. If you see them being used elsewhere please report them along with the picture and url to: Hello@tinsleypalmerbraids.com.